Refund policy
We offer a 30-day return policy, which means you can apply for a return within 30 days of receiving the item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn and unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us via info@apriellejewelry.com. Please note that the item needs to be sent to the designated address.
If your return is accepted, we will send you an instruction on how and where to send the package. Items returned without prior return authorization will not be accepted.
You are responsible for the return shipping costs. Aprielle Jewelry is not liable for any damaged, lost, or stolen packages during the return process.
If you have any questions regarding returns, feel free to contact us at any time via info@apriellejewelry.com.
Damaged and Defective Items
Please inspect your order upon receipt. If an item is defective, damaged, or if you have received the wrong item, contact us immediately so that we can evaluate the issue and rectify it.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized items (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please contact us.
The following items are not eligible for return:
- Earrings (for hygiene reasons)
- Custom-engraved items
- Custom-made or bespoke items
- Note: Custom-engraved items and custom-made or bespoke items are also considered personalized items.
Unfortunately, we cannot accept returns of promotional items or gift cards.
Exchanges
The quickest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling-Off Period
Notwithstanding the above provisions, if the item is being shipped to the EU, you have the right to cancel or return the order for any reason within 14 days without justification. As mentioned above, your item must be in the same condition as when you received it, unworn and unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be automatically processed back to your original payment method within 10 business days. Please note that your bank or credit card company may also require some time to process and post the refund to your account.
If more than 15 business days have passed since your return, please email us at info@apriellejewelry.com to get in touch.